How would you
abbreviate 'Be Seeing You' in email jargon?
a. BSU
b. BCNU
c. BCINU
d. BCINYU
e. BSNU
When sending an
e-mail, why is it a good idea to try and use the cc: field sparingly?
a. The cc: can be confusing
since the recipients might not know who is supposed to act on the message.
b. Unless the recipient
in the cc: field knows why they are receiving a copy of the message, he or she
may not act on the message, but assume it is really only for the main
recipient.
c. It can sometimes devalue
the main message depending on the context, as it could be seen to depersonalize
the main message.
d. All of the above
What does
'scrolling the chat screen' in an internet chat room mean, and is it good or
bad netiquette?
a. Looking further down the
screen (good netiquette).
b. Scrolling down to
follow the conversation as it develops (bad netiquette).
c. Posting multiple, often
single letter postings so the chat screen scrolls very fast for all users (bad
netiquette).
d. Flicking between multiple
chat screen on multiple sites (neither good nor bad netiquette).
e. None of the above
What is the purpose
of icon-emotions or so-called 'emoticons' in email communication?
a. They contain important
information such as credit card number.
b. They indicate that the
email is urgent.
c. They are meant for fun
and entertainment value.
d. They act as a signature
which is added at the end of each sent mail.
What does 'HTH'
mean in an email or on a message board?
a. Happy today happy
b. Hope this helps
c. Help the human
d. Happy to help
e. b and d
Which of the
following is the best description of an 'internet troll'?
a. Someone who goes trolling
on the internet, moving from place to place without settling anywhere in a chat
room or on a board.
b. A funny emoticon made to
look like a troll.
c. Another name for a
spammer.
d. Someone who
participates in a message board or chat with the intention to disrupt it in
some way.
Which of the
following is the best advice when writing a business e-mail?
a. To use varied italics,
colors and special fonts because people like to see them.
b. To keep the
information relatively short, precise and always polite, with simple questions
relating to what you expect to happen.
c. To make detailed demands
in long paragraphs, with the implication of wrongdoing on the part of the
receiver.
d. To panic, but then
recover, and decide to send the message by regular mail, as this is definitely
more secure.
Which of the
following is a good statement about time delays between e-mail exchanges?
a. Try to reply within a
24-48 hour window, but allow at least the same amount of time before sending a
follow-on e-mail, if not longer.
b. Always reply within 24
hours, and expect the same from someone else.
c. Wait 36 hours before
replying to any e-mail, but send a follow-on e-mail within 24 hours if you
don't hear anything.
d. Always allow a month for
a reply, and return your own received e-mails within three weeks.
When writing an
email, it is generally a good idea for your paragraphs to be _________.
a. long
b. short
c. in a huge font making
them easier to read
d. always indented
e. None of the above
Which of the
following are good tips for creating an impressive webpage?
a. Make the content
informative and entertaining, but easy to read
b. Imitate other appealing
sites in terms of their visual and textual content, but do not plagiarize.
c. Test all the links to
make sure they work and connect to their intended new page.
d. Edit, edit, edit to
ensure there are no mistakes in the content, as factual, grammar, typographical
and spelling errors look unprofessional.
e. All of the above
What does the
phrase 'lurk before you leap' commonly mean on internet sites?
a. That you should set up a
virtual online presence and scare people when they log-in.
b. That you should
familiarize yourself with a website's contents — its purpose, its FAQ, its
community — before making a contribution.
c. a and b
d. That you should
contribute quickly before anyone discovers that you are an unwelcome presence, or
only tenously connected to the site and its online community.
Which of the
following are important differences between face-to-face meetings and online
information?
a. You are virtually
invisible online, so you can get away with a lot more.
b. Your face cannot be seen,
so it is harder to convey your thoughts and easier to be misunderstood online.
c. Written communication
should always be more polished and formal than real life spoken communication.
d. While cursing is okay in
real life, it is strictly prohibited online.
If you are chatting
with someone via the instant messenger and text 'BRB', what have you said?
a. Been Ready Buddy
b. Been Really Busy
c. Being Really Busy
d. Be Right Back
Which of the
following is the best technique for sending a large e-mail attachment?
a. Just attach it and send
it.
b. Email the other party
directly first and make sure their connection can handle a large download.
c. Try and break it up
into several smaller downloads, or 'zip' the file if possible.
d. Send part of it, and wait
to see if they request the remaining part.
e. b and c
What does
'spamming' mean, and is it good or bad netiquette?
a. Sending online presents
or 'spam' to your co-workers and friends (good netiquette).
b. Sending unsolicited
e-mails or communications to people online (bad netiquette).
c. Both a and b, depending
on the context.
d. Same as 'flaming' (good
netiquette).
e. Same as 'e-mail jousting'
(bad netiquette).
What is a business
'welcome page' and how can it be useful?
a. It's not: welcome pages
are always distracting and take too long to load.
b. It can give an impression
of professionalism, as well as introduce the company brand, logo and overall
interests.
c. It's the same as the
home page.
d. It's the same as the
goodbye page.
e. None of the above
Which of the
following could be considered as not being 'virtual events,' so you may wish to
respond using a more direct reply or regular mail?
a. Weddings, funerals,
engagements, birthdays.
b. After hours
get-togethers.
c. Casual meetings related
to school or work.
d. A local prize draw.
e. A coffee morning at a
nearby school.
What is a very
useful last thing to do before sending out any e-mail?
a. Read the e-mail
through for spelling and grammatical errors, to simplify the message if possible,
and to check the recipient's e-mail address.
b. Nothing, the quicker you
send it, the quicker they will receive it.
c. Copy the e-mail at least
twice into a word document, as a double precaution.
d. Check the time, so you
can remember when you sent it, in case they call.
e. All of the above
How often is it
sensible to use 'reply all' when replying to an e-mail?
a. As often as possible, the
more people know the information the better.
b. Always, as e-mails should
have at least two recipients at all times.
c. Only if the
information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.
d. You should 'reply all'
about twice as often as you simply 'reply'.
e. None of the above
On a social
networking site, which of the following is important to consider — in a
personal way - when uploading photographs?
a. How many images you can
upload as fast as possible.
b. Consider the feelings and
reputation of the person whose image you are uploading, especially if the image
is compromising in some way.
c. Whether it is clear
that you are the one uploading the images or not.
d. None of the above
Which of the
following is not a good practice for reacting to virus hoaxes and chain
letters?
a. Forwarding them to
your friends, as often advised by the e-mail hoax itself.
b. Discarding or deleting
them immediately.
c. Considering them, and
allowing them to send to your entire contacts list, for other people to decide
about their authenticity.
d. Printing them out and
sending hard copies to a local internet watchdog or awareness group.
Why should you not
type in all caps when writing an email?
a. Because it can be
difficult to read.
b. Because it takes up more
room and makes the email longer.
c. Because it is
considered 'yelling'.
d. Because it is tough on
your keyboard.
e. a and c
What is the better
solution than using bold or italic to emphasize meaning when e-mailing or
posting online?
a. Use capitals
b. Use color
c. Use carefully chosen
words and phrases, so that the meaning is clear and not ambiguous and unlikely
to cause misunderstandings.
d. Draw a picture and insert
it around the text.
e. None of the above
What do the
abbreviations 'FWIW' and 'FYI' stand for?
a. For What It's Worth,
For Your Information
b. For Why It's War, For Your
Info
c. For Whom It Worries,
Forget Your Instructor
d. Future Wear Inside Walls,
Fool Your Insides
e. For Whom It Worries, Fax
Your Information
What does it mean
when you type an e-mail in all capitals?
a. The e-mail is important
b. The e-mail is an emergency
c. The e-mail is classified
information
d. The effect is that you
are shouting
e. b and c
Which of the
following is the best response to sending a message that you didn't intend to send, or sent to the wrong
recipient?
a. Make a request for the e-mail
to be recalled or sent back to you.
b. Race over to the
recipient's computer, especially if he or she lives or works locally, and
delete the message manually.
c. Send a follow-up
message explaining that the previous message was a mistake, with a brief
apology and explaining that the message can be ignored.
d. Jump up and down in
frustration and tear your hair.
e. All of the above
What should you do
if you do not want to type your name at the end of every email you send?
a. Only sign emails which you
send to business associates.
b. Do not sign at all as
people know who the email is from, courtesy your return email address.
c. Include the 'from'
information in the subject line so you can save the time of 'signing' the
email.
d. Create a signature
that will get automatically attached to every email you send.
What does it mean
to 'respect somebody else's bandwidth'?
a. To measure the width of
the desktop PC in comparison to a laptop of the same brand.
b. To open doors for them to
fit through, a reference specifically to the real rather than the virtual
world.
c. To be conscious of how
much storage space you are controlling in any given communication, since
everyone only has limited space.
d. To allow them two
communications for every single communication of your own.
e. None of the above
Which of the
following best reflects a so-called 'Golden Rule' of etiquette?
a. Spam your friends.
b. Remember the human
(remember that a real person is receiving the message).
c. Sometimes act friendly in
chat and emails.
d. Only flame your friends
by accident.
e. All of the above
Which of the
following is the best explanation of 'netiquette'?
a. Electronic netball
practice.
b. An abbreviation for
'internet etiquette' or even 'ethics on the net,' the correct way to interact
in an online setting.
c. Networking expertise,
especially when off-line.
d. Online chatrooms for
sophisticated Mac and PC users.
What is the best
way to treat 'spam' or unsolicited e-mails?
a. Do not reply to them.
b. Delete them.
c. Transfer them to your
spam folder.
d. Ignore them (if you
notice them, as they are usually transfered to your spam folder automatically).
e. All of the above
What is the correct
way to address someone online, if you are unsure of how he or she would like to
be addressed?
a. Use their first name, it
is always the friendliest option.
b. Use their last name,
such as Mr. Jones or Ms. Jones.
c. Use their full name, with
their first name in parentheses afterwards.
d. Use Dear X to demonstrate
your uncertainty, and they will probably correct you.
What are vCards and
why are they sometimes distracting or difficult for the recipient?
a. vCards are online
invitation cards, but the recipient often does not want to attend the event.
b. vCards are e-mail that
copy in other members of your contacts list automatically, which is often not
desirable.
c. vCards are electronic
business cards, but they often take the form of an e-mail attachment, therefore
making every e-mail look like it has an attachment.
d. vCards are online
stationery cards used for a variety of events, and therefore business and
recreational events can get confused.
e. None of the above
What is the most
important aspect of writing content for a blog, either as a main posting or as
a comment on someone else's blog?
a. Always make your posts
accurate and truthful (as well as entertaining) especially if they reflect on
your reputation as someone with an online presence.
b. Make it long and
detailed, and occasionally bend the truth a little for the sake of impact, even
if you are discovered.
c. Make the blog colorful,
or make your posting in bold, italic or in capitals, for emphasis.
d. All of the above
A common online
symbol, what is the correct 'emoticon' for a regular 'smiley face' from the
list below?
a. ;-)
b. :-)
c. :))
d. (-- :
e. (-:
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